Q. How do I get support?
A. Send an email to
support@cywren.com with specific questions or...
A. File a
bug
report or...
A. Browse the cyWren
forums
Installation Problems
Q. Do your products support Windows Mobile 2005?
A. Yes,
our products have been updated to run on Windows Mobile 2005 devices that have 320x240 form factor displays.
Q. Are your products supported on the iPAQ 6515 and iPAQ 6510 Messenger devices?
A. No, our products have not been ported to the new square 240x240 form factor displays.
Q. How do I install the Pocket PC
application?
A. Run
PPC_SETUP.EXE from your desktop computer (Start>Run Menu).
Q. How do I install the Windows
desktop application?
A. Run
WIN_SETUP.EXE from your desktop computer (Start>Run Menu).
Q. How do I install the Microsoft
Project interface (COM Add-In)?
A. Run
MSP_SETUP.EXE from your desktop computer (Start>Run Menu).
Q. Can I re-install a product?
A. All of cyWren's
products can be re-installed. We recommend that you remove the prior
version before reinstalling a cyWren product.
cyAct™ Problems
Q. How do I change a due date?
A. Due dates use
the delay command (menu or toolbar). cyAct implements database
changes via the cyAct workflow model.
cyProj™ Problems
Q. Does cyProj work with Microsoft®
Project 98?
A. No, cyProj
requires Microsoft Project 2000 or 2002 data files.
Q. How do I create a new task?
A. cyProj does not
create tasks. Use Microsoft Project 2000 or 2002 to plan your
project. cyProj can be used to update the status of a project plan.
cyRisk™ Problems
Q. Does cyRisk require Microsoft®
Project?
A. Yes, cyRisk
requires Microsoft Project 2000 or 2002 data files.
cyStat™ Problems
Q. Does cyStat work with Microsoft
Project 98?
A. No, cyStat
requires Microsoft Project 2000 or 2002 data files.
Q. How do I transfer my Microsoft
Project tasks to cyStat?
A. Tasks can not be
transferred to cyStat. cyStat only tracks high level information,
like milestones. Up to 32 high level milestones can be transferred
from you Microsoft Project file to each cyStat project.
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